Terms of Service

1. General Provisions
1.1 These Service Terms (hereinafter referred to as "Terms") constitute a legal agreement between you (the "User") and [Shenzhen Fengzhiyuan Electronics Co., Ltd. ] (hereinafter referred to as "We") regarding the use of our foreign trade website (domain: [https://www.fzytc.com/]) for purchasing electronic products and related services.
1.2 This website primarily provides international trade services for electronic components, consumer electronics, smart hardware, and other products, serving corporate clients and individual users worldwide.
1.3 By accessing, browsing, using, or purchasing any products through this website, you indicate that you have read, understood, and agreed to all the contents of these terms. If you do not agree to these terms, please refrain from using the services of this website.
1.4 We reserve the right to modify these terms at any time, and the modified terms will be published on the website and take effect. We recommend that you regularly review these terms, as continued use of the website services is deemed to be acceptance of the modified terms.
2. User registration and account
2.1 To use some services of this website, you need to register an account and provide true, accurate, and complete information (including but not limited to company name, contact information, address, etc.), and update the information in a timely manner to ensure its validity.
2.2 You are responsible for the security of your account information and password. Any operations conducted through your account are deemed as your own actions, and you shall bear the corresponding responsibilities.
2.3 If any abnormal use of the account or security vulnerabilities are discovered, you should immediately notify us. We will take reasonable measures to protect the security of your account, but we will not be responsible for any losses caused by reasons not attributable to us.
3. Product Information and Orders
3.1 The product information displayed on this website (including descriptions, images , inventory, etc.) is for reference only. We strive to ensure the accuracy of the information, but errors may occur due to reasons such as delayed updates.
3.2 The product price is subject to the price at the time of order confirmation. All prices are indicated in [$] and exclude additional fees such as tariffs, value-added tax (VAT), and shipping fees (unless otherwise stated).
3.3 Submitting an order through our website is considered as making a purchase offer. We reserve the right to decide whether to accept the order based on factors such as inventory availability, legal regulations, and other circumstances. The confirmation of the order shall be subject to the written confirmation letter (including email) issued by us.
3.4 If an order cannot be fulfilled due to reasons such as product discontinuation, stock shortage, or price adjustment, we will promptly notify you and assist in processing a refund or product replacement.
4. Payment terms
4.1 Supported payment methods include: bank wire transfer, credit card (Visa, Mastercard, etc.), PayPal, etc. Specific details are subject to the order page.
4.2 You should make timely payment according to the order requirements. Orders that are overdue may be cancelled.
4.3 You shall bear the bank charges, exchange rate losses, etc. incurred during the payment process, and we will confirm the order amount based on the actual received payment.
4.4 If payment failure or duplicate payment occurs due to payment system malfunction, we will promptly process refunds after verification, and the refund cycle shall be subject to the payment channel's regulations.
5. Transportation and delivery
5.1 We will arrange shipment according to the transportation method you choose (DHL, FedEx, UPS, sea freight, etc.), and the actual delivery time will be subject to the logistics provider's actual delivery schedule.
5.2 The risk of the goods shall be transferred to you upon our delivery to the logistics provider. You shall promptly track the logistics information and sign for the goods.
5.3 Upon receipt of the goods, please check whether the packaging is intact. If you find any damaged packaging or shortage of goods, take photos immediately and contact the logistics provider and us for handling.
5.4 International shipping may incur customs duties, import taxes, and other fees, which are your responsibility to pay. Please consult your local customs for specific fees.
6. Returns and Warranty
6.1 If there is a quality issue with the product, you may submit a return application within [30] days after receiving the goods. Once confirmed by us, the return process can be initiated, and the reasonable shipping costs incurred by the return will be borne by us.
6.2 Returns are not supported in the following situations:
The product has been used, modified, or damaged
Incomplete product packaging or missing accessories
Returns due to incorrect ordering or changed requirements
Customized product
6.3 The warranty period for the electronic products provided by us is [12] months (calculated from the date of receipt), and the warranty scope is limited to quality issues of the product itself, excluding damage caused by human factors, improper use, or force majeure.
6.4 Warranty service includes free repair or replacement (depending on the situation), with round-trip shipping costs borne by you (excluding product quality issues).
7. Intellectual Property
7.1 The intellectual property rights of this website and all content on the website (including but not limited to text, images, trademarks, patents, software, etc.) belong to us or the relevant right holders.
7.2 Without our written permission, you shall not copy, disseminate, display, modify, or use any content of this website, especially trade secrets such as electronic product designs and technical materials.
7.3 You confirm that the electronic products you purchase are for lawful purposes and shall not infringe upon the intellectual property rights of third parties or be used for illegal activities.
8. User behavior norms
8.1 When using this website, you shall comply with the laws and regulations of your country/region and international conventions, and shall not engage in any illegal or irregular activities.
8.2 It is prohibited to use this website to engage in fraudulent activities, spread viruses, steal information, or any other behaviors that harm our interests or those of third parties.
8.3 If you violate the above regulations, we reserve the right to suspend or terminate your account and maintain the right to pursue legal action.
9. Disclaimer
9.1 We will not be held responsible for service interruptions or order failures caused by force majeure events (such as natural disasters, wars, policy changes, etc.), but we will do our best to assist in handling such situations.
9.2 We shall not be liable for indirect losses of the product (such as loss of profits, business interruption, etc.), regardless of whether the possibility of such losses was foreseeable.
9.3 We do not assume any responsibility for third-party websites linked through this website, and we recommend that you review the terms of service of such third-party websites.
10. Privacy protection
10.1 We will collect, use, and protect your personal information in accordance with our Privacy Policy. For details, please refer to the Privacy Policy.
10.2 You agree that we will provide your information to third parties such as logistics providers and payment institutions to the extent necessary to complete the transaction, but we will require them to comply with confidentiality obligations.
11. Dispute resolution
11.1 Any dispute arising from or related to these terms shall be resolved by both parties through friendly negotiation first.
11.2 If the negotiation fails, either party has the right to file a lawsuit to the court with jurisdiction in our location.
11.3 The formation, validity, interpretation, and execution of these terms are governed by [Chinese law], provided that they do not violate the mandatory legal provisions of the user's country/region.
12. Other
12.1 These terms constitute the entire agreement between the parties regarding the services provided by this website, superseding all previous oral or written agreements.
12.2 If any part of these terms is deemed invalid or unenforceable, it shall not affect the validity of the remaining parts.
12.3 Our failure to exercise or delay in exercising any right under these terms shall not be deemed as a waiver of such right.
If you have any questions, please feel free to contact our customer service:
Email: nancy@fzyfan.com
Phone:+86 153 6189 2827
Effective Date: [2025-8-15]